Digital download · Hotel operations templates
13 ready-to-use operating tools for hotel leaders: front office shift control, housekeeping inspection, Monday revenue meetings, guest recovery with signed comp limits, and hiring scorecards. Word files you can edit, Excel workbooks with protected formulas, two print checklists and short how-to guides.
Get your team running on proper systems now, before you pay for expensive per-licence software.
Not a course. Not consulting. Files you open, fill in, and use with your team this week.
FOUNDING10. First 10 orders only.Full kit only. The Buy button applies the code for you. Once all 10 are used, the code stops working and the price is the regular $97. Sales tax / VAT, if any, is calculated at checkout.Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
Secure checkout via Lemon Squeezy. Questions first? Email ceo@nickashming.com.
Get the free Front Office Daily Shift Checklist: open, handover and close on one printable A4 page. See what your desk writes down before you buy anything.
Run a restaurant or bar? Get the free F&B checklists: outlet shift + service standards, two printable pages.
Grouped by the leader who runs them. Every Word file opens with a control block: Property · Owner · When used · What “done” means. Every Excel file has a Start Here tab and a setup tab (Settings, or Authority in C2). Sample entries use a fictional Demo Hotel, sit in the yellow input cells and should be cleared before live use (select the yellow cells, press Delete).
| Code | Tool | What it does | Format |
|---|---|---|---|
| OPS — DOO / HM · 6 tools | |||
| A1 | Front Office Daily Ops | Shift header, opening and mid-shift checks, outgoing-speaks / incoming-writes handover, cash, keys and safe, VIP log, desk complaints, overbooking and walk rules, night audit. | DOCX |
| A1 | FO Daily Checklist | One-page print checklist for the front desk, one per shift. | |
| A2 | Front Office Cash & Key Log | Set float, currency, two-person count and tolerance once. Expected cash, variance, seal match and key status calculate, and a Check column flags what needs the Duty Manager. | XLSX |
| A3 | Housekeeping Standards & Inspection | Room status rules, six defect codes, the automatic-fail rule, standards by zone, deep-clean cadence, weekly review. | DOCX |
| A3 | HK Room Inspection Checklist | Two-page print set: a checklist for every room inspected plus a supervisor shift tally with first-time pass rate. | |
| A4 | Department Head Weekly Meeting | 60-minute run order: guest first, numbers snapshot, department lines, action register with owners and due dates. | DOCX |
| REVENUE — GM / DOO · 2 tools | |||
| B1 | Revenue Weekly Workbook | 10 tabs. Flash KPIs calculated (Occ / ADR / RevPAR vs Budget & STLY), pace, next 14 days, pickup, segments, channels, groups, comp set, actions with “Loaded in PMS?”. | XLSX |
| B2 | Revenue Monday Agenda | Chairs a 30-minute Monday meeting off the B1 numbers. | DOCX |
| GUEST — HM / Duty Manager · 2 tools | |||
| C1 | Guest Recovery Scripts | Ten desk situations with what to say and do, Mild / Serious / Critical / Repeat paths, comps authority grid (blank until the GM signs). | DOCX |
| C2 | Guest Complaint & Comps Log | GM authority sheet, a complaint log that checks every gesture against the signed limit and flags an earlier gesture for the same room, weekly rollup. | XLSX |
| HR — DOHR / DOO · 3 tools | |||
| D1 | Hiring Scorecards — FO / HK / F&B | Two interviewers score 1–5 separately, gaps flagged, knockouts override the score, recommendation calculated. Question bank and candidate tracker. | XLSX |
| D2 | Onboarding 30 / 60 / 90 | Before Day 1, Day 1, week-1 check-in, FO / HK / F&B tracks and signed 30 / 60 / 90 gate reviews. | DOCX |
| D3 | Training Attendance & Competency Log | 20-module starter curriculum, attendance, competency sign-off with refresh dates and expiry flags. | XLSX |
Plus a 2-page Start Here guide with the first week by role, and a short how-to guide in each of the four folders. Word files open in Microsoft Word, Google Docs or LibreOffice. Excel formulas are password-protected so the calculations stay accurate; every yellow input cell is open for your entries. Need to add rows or copy a tab? The password is in your receipt email. Formula protection works in Microsoft Excel (Windows, Mac and web) and LibreOffice. The workbooks also open in Google Sheets and Apple Numbers, but those apps remove the protection. Checklists print on A4; on US Letter, choose “Fit to page”.
Real pages from the files. Filled examples use fictional data (Demo Hotel, 2099) and are labelled SAMPLE.
Look inside the full kit (PDF)10 pages · 5.7 MB · real pages from all 13 tools
All prices in US dollars, one-time payment, digital download. No subscriptions, no shipping. Checkout is handled by Lemon Squeezy as Merchant of Record (applicable sales tax / VAT calculated at checkout).
All 13 tools (6 DOCX, 5 XLSX, 2 PDF) + Start Here guide + 5 how-to guides. License for one property (groups: see the Group Bundle below). Faulty-file guarantee: fixed or refunded within 14 days.
FOUNDING10. First 10 orders only.Full kit only. The Buy button applies the code for you. Once all 10 are used, the code stops working and the price is the regular $97. Sales tax / VAT, if any, is calculated at checkout.Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
Includes: the 13 tools above, Start Here and how-to guides, instant download, one-property license, access to improved V2 versions of these files.
Does not include: consulting, coaching calls, custom SOP writing, legal / HR / safety advice, brand certification, or software.
F&B outlets and kitchen: see the F&B Ops Pack ($49).
Not sure which to buy? Which pack is right for you? One page, by role.
The full Leadership Edition (all 13 tools and guides) licensed for up to 5 properties under one owner group, plus three group tools: G1 Group Dashboard (one Excel workbook with a ready-made tab for each property: every property's weekly occupancy, ADR and RevPAR against budget, housekeeping, complaints, comps and staffing, with red / amber flags and a ready-made agenda for the group call), G2 Group Rollout Guide (a 90-day plan to launch the same routines in every hotel) and G3 Group Standards SOP Pack (one written standard per area, comp limits by property tier, and a register for local variations).
That's about $89 per property (5 × $89.40), $38 less than five single kits at $97, plus the G1–G3 group tools you can't buy separately.
One payment, no per-user or monthly fees. Includes 12 months of file updates. For independent and owner-operated hotels; not for brands, chains or management companies. Same faulty-file guarantee as the single-property license.
Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
Single-department packs drawn from the same toolkit, for teams that need one area first.
View sample page ↗A1 Daily Ops (DOCX) · A1 checklist (PDF) · A2 Cash & Key Log with automatic checks (XLSX) · how-to (PDF)
Buy now — $34Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
View sample page ↗A3 Standards & Inspection (DOCX) · 2-page room checklist + supervisor shift tally (PDF) · supervisor how-to (PDF)
Buy now — $32Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
View sample page ↗C1 Recovery Scripts, 10 situations (DOCX) · C2 Complaint & Comps Log with authority check and repeat-gesture flag (XLSX) · how-to (PDF)
Buy now — $36Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
View sample page ↗B1 Weekly Workbook, 10 tabs, KPIs calculated (XLSX) · B2 Monday Agenda (DOCX) · 30-minute run order (PDF)
Buy now — $44Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
For hotel restaurants, bars, banquets and kitchens. A separate pack, not drawn from the 13 tools: it is not part of the $97 Leadership Edition or the Group Bundle. Want to start small? The $12 Kitchen & Outlet Temperature Log is the F2 temperature log on its own. Or try first with the free F&B outlet shift and service standards checklists.
View sample page ↗Start small: the F2 Temperature Log on its own. Set fridge / freezer / hot-hold limits once, Pass / Fail calculates (XLSX) · 1-page daily print log (PDF) · Start Here
Separate pack. Not part of the $97 kit.
Buy now — $12Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
View sample page ↗F1 Outlet Daily Ops (DOCX) + checklist (PDF) · F2 Temp & Food Safety, F3 Prep, F4 Waste, F6 Weekly Cost with worked example (XLSX) · F5 Banquet Brief, F8 Monday Huddle (DOCX) · F7 Service Standards (PDF)
Separate pack. Not part of the $97 kit.
Buy now — $49Instant download. Faulty or not as described? We fix it or refund within 14 days. No change-of-mind refunds.
If a file is broken or not what we described, email ceo@nickashming.com within 14 days of purchase with your order number and we'll fix it or refund you. Because these are instant downloads, we don't refund change-of-mind purchases, so please check the tool list and sample pages above, and email us any questions before you buy. See the Refund Policy.
Microsoft Word (.docx), Excel (.xlsx) and two print PDF checklists, plus a Start Here guide and five how-to guides (PDF), delivered as one ZIP in four folders. Word files also open in Google Docs and LibreOffice. Excel formula protection works in Microsoft Excel and LibreOffice. The workbooks also open in Google Sheets and Apple Numbers, but those apps remove the protection.
Instantly. After payment you get a download link on the confirmation page and by email. Nothing is shipped.
Yes. Word files are fully editable. In the Excel files, enter your property name and settings and fill every yellow cell. The formulas are password-protected so the calculations stay accurate. To add rows or copy a tab (for example one D1 scorecard per candidate), use the password in your receipt email. Comps dollar limits and hiring must-haves are left blank on purpose for your leadership to set.
No. It's a downloadable toolkit. No calls, videos or on-site work.
A single purchase licenses one property. The Group Bundle ($447 one-time) covers up to 5 properties under one owner group and adds a group dashboard, a 90-day rollout guide and group standards. Each additional property beyond that needs its own purchase.
Yes. The Front Office Daily Shift Checklist is free: one printable page drawn from tool A1. Run it on a real shift first. For restaurants and bars there are also two free F&B checklists (outlet shift + service standards) from the separate F&B Ops Pack.
HotelOps Toolkit is a set of general operational templates for educational and operational use. It is not legal, financial, HR or safety advice and is not a substitute for local regulations, brand standards or professional counsel. Results depend on how your property implements the tools. Files are licensed for use at the purchasing property / organisation; do not resell or redistribute them. Sample data refers to a fictional hotel.