Last updated: 1 October 2026
Faulty-file guarantee. If a file is broken or not what we described, email us within 14 days and we'll fix it or refund you. Because these are instant downloads, we don't refund change-of-mind purchases.
Email ceo@nickashming.com within 14 days of purchase with your order number and a short note on what's wrong (a screenshot helps). We'll send a working or corrected file, or refund you in full if we can't put it right.
Change of mind, or deciding after download that the templates don't suit how your property works. That's why the product page lists every tool and shows real sample pages. If you're unsure whether it fits, email us before buying and we'll answer honestly.
Refunds are issued through Lemon Squeezy, our payment provider and Merchant of Record, to the original payment method. Banks typically show the credit within 5–10 business days.
If something is wrong, please email us first; it's almost always quicker than a bank dispute. A refund or chargeback ends your license, so using or keeping the files after a refund breaches that license. Refunds may be declined where there is clear evidence of redistribution or resale of the files.
This policy doesn't limit any rights you may have under the consumer laws that apply to you.
If a file won't download or open, email us first — we will re-send it or help you open it.